Cancellation & Refund
Cancellation & Refund Policy
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of use which govern your use of our website www.be2d.com (the ‘Website’) and our “BE2D” application for mobile and handheld devices (the “App” ). The website and the app are Jointly Referred ti as the “Platform”.
Customer Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, BE2D reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of BE2D.
If Buyer cancels his/her Order after one minute of placing it, BE2D shall have a right to collect a penalty of 100% of the order amount for breach of contract terms as a compensation for the damages suffered by BE2D, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.
Non-Customer Cancellation
BE2D reserves the right to collect a penalty for the orders constrained to be cancelled by be2d for reasons not attributable to be2d, including but not limited to:
In the event if the address provided by Buyer is either wrong or falls outside the delivery zone:
Failure to contact Buyer by phone or email at the time of delivering the order zone:
Failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or unavailability of all the items ordered by Buyer at the time of booking the Order; or
Unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in and Order being unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to and amount upto 100% of the Order value.
In case of cancellations for the reasons attributable to be2d or the Merchant od PDP, Be2d shall not collect any penalty from the Buyer.
Process Payment Method Refund Source TAT
Order Edit / Cancellation/Compensation/ Payment Failure Net Banking Source 5-7 Business Days
Order Edit / Cancellation/Compensation/ Payment Failure Debit/Credit Card Source 5-7 Business Days
Order Edit / Cancellation/Compensation/ Payment Failure UPI Source 5-7 Business Days
Order Edit / Cancellation/Compensation/ Payment Failure Amazon Pay (CC/DC/NB) Source 5-7 Business Days
Order Edit / Cancellation/Compensation/ Payment Failure Phone Pe (CC/DC/NB) Source 5-7 Business Days
Order Edit / Cancellation/Compensation/ Payment Failure Wallets-Paytm/Mobikwik Freecharge Source 2 Hours
In case of payment at the time of delivery, Buyer will not be requited to pay for;
Orders where packaging is either tampered or damaged at the time delivery;
Wrong Order being delivered; or
Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Be2d Customer Care through the Platform before the Order is marked delivered.
Genie’s cancellation policy
Cancellation of a Pick-up and Drop order after the delivery partner has reached the location but has not picked up the items may invite a cancellation fee in the range of Rs. 40 to Rs.75
(based on the base delivery fee in the city).
Cancellation of a Pick-up and Drop order after the delivery executive has picked up to the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.
